Currently, we ship through USPS and UPS Ground. Keep in mind that our products are made-to-order, so your bag will arrive within the time that it takes to sew and ship it (usually 6-12 business days within the USA). If you need your order in a hurry, please call us at 415.701.1955 and we will be happy to assist!
All orders are tax-free for residents outside the state of California. The sales tax for California residents is 9.5%.
WHEN YOUR PACKAGE WILL ARRIVE
All of our bags are made-to-order in our San Francisco studio. Once your order is placed, your bag will be sewn within 1-4 business days. So, depending on how far you live from San Francisco, you can expect to receive your bag within 6-12 business days after placing your order.
Occasionally a product is back-ordered due to popularity. We'll notify you via email if your product has been back-ordered, and what the expected delivery date will be.
Spicer Bags products will always be free from defects in materials and workmanship. If our products do not measure up to this standard, we will either repair or replace the defective products. This warranty does not cover damage caused by normal wear & tear, misuse or abuse.
No returns on sale items!
RETURNS FOR WEB PURCHASES MADE WITHIN 30 DAYS OF PURCHASE
RETURNS FOR WEB PURCHASES MADE AFTER 30 DAYS FROM PURCHASE
RETURNS FOR PURCHASES AT A STOCKIST
RETURNS FOR A REFUND
A refund will be issued to your credit card for the value of the merchandise and any sales tax you were charged. We cannot refund shipping charges.
RETURNS FOR EXCHANGE
Your new item of choice will be shipped after receiving the original merchandise. Please allow 6-12 business days for delivery after the returned item is received.
We provide bag repairs! Please call or email us to describe the type of repairs you'd like made to your bag so we can provide an estimate. Most repairs cost about $15.
Next, ship the bag to the address below with a note including your name, address, phone number, email address, and type of repairs you'd like. Once we receive the bag, we'll call you for payment information and make the repairs. Please allow 6-12 days for your bag to be returned.
Without exception, returns must be sent via UPS, FedEx, Express Mail or Priority Mail. All returns must be insured for full value, and make sure to get a tracking number. Please note we cannot accept COD deliveries.
Our return address is:
Spicer Bags Returns
2325 Third St.
San Francisco, CA 94107
RMA#: [include your RMA# here]
If you have any questions, email firstname.lastname@example.org or call 1.866.701.1955 from 10am—5pm PST. We will get back to you within 48 hours.
We use the information you provide about yourself only to complete your order. We do NOT share this information with outside parties.