Shipping & Returns

Shipping

Currently, we ship through USPS and UPS Ground. Keep in mind that our products are made-to-order, so your bag will arrive within the time that it takes to sew and ship it (usually 6-12 business days within the USA). If you need your order in a hurry, please call us at 415.701.1955 and we will be happy to assist!

SALES TAX

All orders are tax-free for residents outside the state of California. The sales tax for California residents is 9.5%.

WHEN YOUR PACKAGE WILL ARRIVE

All of our bags are made-to-order in our San Francisco studio. Once your order is placed, your bag will be sewn within 1-4 business days. So, depending on how far you live from San Francisco, you can expect to receive your bag within 6-12 business days after placing your order.

BACK ORDERS

Occasionally a product is back-ordered due to popularity. We'll notify you via email if your product has been back-ordered, and what the expected delivery date will be.

Returns

Spicer Bags products will always be free from defects in materials and workmanship. If our products do not measure up to this standard, we will either repair or replace the defective products. This warranty does not cover damage caused by normal wear & tear, misuse or abuse.

No returns on sale items!

RETURNS FOR WEB PURCHASES MADE WITHIN 30 DAYS OF PURCHASE 

  • If you're not 100% satisfied with our product, please email or call us for a Return Merchandise Authorization Number (RMA#). We have the right to refuse returned packages that are without the RMA#.
  • You will be responsible for the return shipping cost. Once the returned product is received, you can either exchange the bag or get a refund (provided items are unused, unwashed and with all original tags attached). 
  • If you would like a refund, we'll refund you the cost of the bag and sales tax. 
  • If you'd like to exchange your bag, your new item of choice will be shipped after receiving the original item. Please allow 6-12 days for delivery after the returned item is received.

RETURNS FOR WEB PURCHASES MADE AFTER 30 DAYS FROM PURCHASE

  • Follow the procedure listed above. Once the returned product is received, we will issue a web store credit for the cost of the bag and sales tax. We cannot give you store credit for shipping costs.

RETURNS FOR PURCHASES AT A STOCKIST

  • View our stockists page here. For returns made within 30 days of purchase at one of our stockists: We will only accept a store return if the bag is defective. In this instance, provide proof of purchase and the store name. 
  • You are responsible for paying the return shipping cost. Once we recevie the returned bag, you can either exchange the bag or get a refund (provided items are unused, unwashed and with all original tags attached). 
  • For returns made more than 30 days after the purchase date: Follow the procedure listed above. Once the returned product is received, we can make repairs for $15+, depending on the repairs required. 

RETURNS FOR A REFUND

A refund will be issued to your credit card for the value of the merchandise and any sales tax you were charged. We cannot refund shipping charges.

RETURNS FOR EXCHANGE

Your new item of choice will be shipped after receiving the original merchandise. Please allow 6-12 business days for delivery after the returned item is received.

Repairs

We provide bag repairs! Please call or email us to describe the type of repairs you'd like made to your bag so we can provide an estimate. Most repairs cost about $15.

Next, ship the bag to the address below with a note including your name, address, phone number, email address, and type of repairs you'd like. Once we receive the bag, we'll call you for payment information and make the repairs. Please allow 6-12 days for your bag to be returned. 

How to return merchandise

Without exception, returns must be sent via UPS, FedEx, Express Mail or Priority Mail. All returns must be insured for full value, and make sure to get a tracking number. Please note we cannot accept COD deliveries.

Our return address is:
Spicer Bags Returns
2325 Third St.
#414
San Francisco, CA 94107
RMA#: [include your RMA# here]

If you have any questions, email orders@spicerbags.com or call 1.866.701.1955 from 10am—5pm PST. We will get back to you within 48 hours.

Privacy Policy

We use the information you provide about yourself only to complete your order. We do NOT share this information with outside parties.

×
×